Nicole, Customer Service Manager

9 Years of Service

Nicole joined LORD in 1997 as a Senior Quality Engineer in the Industrial Products Division, Erie, Pa., and then became Quality Manager at our facility in Cambridge Springs, Pa.

In 2003, Nicole became the Customer Service Manager for both Chemical and Mechanical products – the first time that the two customer service teams were merged.

“LORD encourages employees to work as part of cross-functional teams on a variety of assignments and provides me with opportunities to be creative. I am able to focus on developing processes to support the business – processes that cross continents and span the globe. I’ve been in Germany ensuring our Order Management process is successfully implemented and in Italy to assist with implementation of our quality system.”