Owners, Operators and MRO Order Policy Where to Buy
All orders must be accompanied by a like-quantity of the same part in non-serviceable, but repairable condition.
Warranty: All repaired parts are considered "zero hour" equivalent, and carry a LORD 12-month warranty. Parts returned for warranty consideration must be clearly marked. Service hours, cycles and cause must be stated on paperwork. Standard LORD payment terms are CIA. International shipments from LORD are based on INCOTERMS; EXW; Erie, Pa. Domestic shipments from LORD will be FOB; Erie, Pa.
Core Return Address
Attn: Repair Station
2455 Robison Road West
Erie, PA 16509-4675
Shipments from outside the United States (US) must be sent freight and customs prepaid, Delivery Duty Paid (DDP). DDP stands for Delivered Duty Paid. Shipper will be the Importer of Record into the United States and the Exporter of Record (in origination country) and thus is responsible for all customs formalities. This includes taking care of any import fees, arranging the carrier from their door to our door, providing information to a specified broker for US Customs Clearance, etc.
Please Note: Products controlled under the International Traffic in Arms Regulations (ITAR) CANNOT be returned to LORD under the repair program. ITAR products are handled separately and should fall under an RMA (Return Material Authorization). The Shipper's elected freight forwarder must have an office or agent in the U.S. to facilitate the importation, clearance and delivery. Shipper also must have a valid Power of Attorney on file with the elected broker in the United States. The power of attorney allows the broker in the United States to import the goods through U.S. Customs, acting on behalf of the shipper. Shipper must appear as the Importer of Record on the U.S. Customs Entry Documentation (CF3461, CF7501, etc.) All charges are to be PREPAID, including duties and taxes; customs; and delivery. Upon shipment to the U.S., please send notice of shipment, including Air Waybill/Tracking Number and Commercial Invoice to:
Attn: Repair Station
LORD holds FAA Repair Station Certificate GV1R180K.