Performance Assurance

We are committed to the quality and safety of our products, processes and people. This means we will always conduct our business responsibly and in ways designed to protect the health and safety of our employees, our customers, the public and the environment. For our customers, Performance Assurance means we're focused on collaboration and delivering innovative solutions that reduce risk. We are completely committed to quality, safety, and on-time delivery, and we hold ourselves accountable to the highest standards. 

This unwavering commitment to quality stems from our founder, Hugh Lord, and continues today as one of the core values around which we conduct business. Our Quality Policy guides the actions of all LORD employees to ensure we provide our customers with products and services that consistently meet or exceed their expectations.

Providing these quality products and processes requires a focus on our people. LORD actively promotes a safe work culture and operating environment. LORD conducts a Global Behavior-Based Safety program to educate and promote continuous improvement in our safety culture and practices. Our safety performance metrics measure not only our safety track record but that of our contractors as well. Safety is our number one priority every day.

We believe that wellness goes hand in hand with safety. The LiveWell LORD program provides and promotes programs throughout LORD that educate, support, and encourage employees and their families to make healthy medical, emotional, nutritional and physical lifestyle choices. Healthier employees lead to higher job satisfaction and increased productivity and effectiveness while working to achieve a better, healthier LORD.    

High job satisfaction also stems from our commitment to being a place where employees are excited to come to work. A key part of this commitment is empowering our employees to identify career goals and then create a plan to get there. The LORD Career Roadmap provides information on a variety of LORD career opportunities and resources to help employees map out a long-term career strategy. We also offer regular training and development opportunities at all levels of the organization tailored to meet the needs of our global workforce.

The essence of Performance Assurance is our ability to meet and exceed customer expectations while empowering our people to lead productive and healthy lives by providing a safe, respectful, and diverse workplace that promotes health, well-being, and continuous learning.