Article: Understand the Importance of Training #2
( 03/13/2018 )
All collision repair industry professionals, no matter their experience, need to continue training as technology, processes and products continue to evolve. The concept of learning should be a key element of an autobody shop’s culture, but the type of training and method of delivery can be tailored to help technicians and leadership retain the knowledge in a way that best fits their needs. However, there is also a growing interest in better training professionals not only on technical, but also the “soft skills” as well. Soft skills – a.k.a. interpersonal skills – relate to employees' ability to get along well with others, social graces, leadership skills, work ethic and communication abilities, among others. This article showcases the importance of these soft skills in retention, as well as how to build such a continuing education program.