A central element of the LORD culture is an unwavering commitment to quality and continuous improvement. This was a keystone value of our founder, Hugh Lord, and continues today as one of the core values around which we conduct business.  

We define quality as consistently exceeding customer and coworker needs and expectations. It is our priority to continually monitor and improve our processes as a means to ensure overall customer satisfaction and enable profitable growth. As a global corporation providing long-term value across worldwide industries, we are committed to quality in everything we do, every day.  

To contact a Quality Manager, email quality@lord.com.

Quality Policy

LORD Corporation is committed to providing products and services that consistently meet our customers' expectations of quality and value. We continually monitor and improve our processes as a means to ensure overall customer satisfaction, achieve our quality objectives, and share best practices.